Our purpose is to develop technology solutions (hardware and software) that work for your business. While we initiated development of our current two technologies – MP and YQ – these continually evolve and improve based on customer feedback and needs.
Our best ideas come from our customers. And as our products and services add more value to our offer, the more valued we become. It is our guiding principle that all our business relationships, especially with customers, are mutually beneficial. If we don’t believe the customer is benefiting, we will tell them.
We develop needed products that are robust and reliable. This means we spend our time talking to customers about things they want to talk about, like improving their business, rather than spending time working on problems. We are easily accessible, we answer the phone – customers can call with confidence and know they are going to get support. We do what we say we are going to do. Always. We let you know if we can’t do it. The problem with many big companies, is that often when they scale up, they scale down customer service as it’s expensive to do it right.
The benefit of our approach is easy to see – reliable products that work and a win-win customer orientation. We have large organisations, many small businesses and thousands of their customers using our products. And we achieve this with a lean and agile TSG team as well as an extended core contractor team.
